Frequently Asked Questions

We accept VISA, MasterCard, American Express, Discover, and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Your payment information is encrypted to ensure a secure transaction process.

We currently do not offer cash on delivery when you purchase online

Shipping costs depend on your location and the selected shipping method. You can view the shipping costs during the checkout process before finalizing your purchase.

Once your order is shipped, you will receive a tracking number via email. Use this tracking number on our website or the shipping carrier's website to monitor the status and location of your package

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defects clearly & contact our support to check if it's eligible for replacement.

If you're not satisfied with your purchase, our return policy allows you to return the item within a specified period for a refund or exchange. Please review our return policy for detailed instructions and contact customer support for assistance.

To initiate a return, please follow the instructions outlined in our return policy. Typically, you will need to contact our customer support team, who will guide you through the return process.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part or a defective product. Please review our return policy for specific details.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.